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Privacy Policy

Frequently asked questions

Here are some common questions about our company.

Our company operates as an integrated art business offering comprehensive visual arts education, publishing high-quality art books, and providing a curated selection of art materials. We create, exhibit, and sell original artworks across diverse platforms and events, catering to a wide audience of art enthusiasts. In addition, we offer custom commissions, limited-edition pieces, and collaborative art projects tailored for clients, collectors, and institutions, delivering creative solutions that inspire and elevate artistic experiences.

You can reach our customer support team by emailing support@artbangla.in, calling 1 9064281687, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Cancellation & Refund Policy 

1. Order Cancellation

  • Before Shipment:

    Customers can cancel their order any time before it is shipped. A full refund will be issued to the original method of payment.

  • After Shipment:

    Once an order has been shipped, it cannot be cancelled. Customers may still initiate a return after delivery (see Return Policy).

2. Return Eligibility

  • Returns are accepted within 7 days of delivery.

  • Items must be:

    • Unused and in original condition

    • In original packaging with tags and accessories

    • Not part of non-returnable categories (e.g., Books, any kind of art items, customized products)

3. Refund Process

  • Once the returned item is received and inspected, we will notify the customer of approval or rejection.

  • Approved refunds will be processed within 5–7 business days to the original payment method.

  • Shipping fees, non-refundable .

4. Replacement/Exchange

  • Customers may request a replacement if the product is:

    • Damaged

    • Defective

    • Incorrect

  • Replacement is subject to stock availability.

5. Late or Missing Refunds

If a refund is delayed, customers should:

  1. Check their bank account

  2. Contact their credit card company

  3. Contact their bank

    If the issue persists, they may contact our support team.

6. Non-Refundable Items (Customize)

  • Gift cards

  • Downloadable digital goods & items.

  • Art materials.

  • Customized or personalized items

Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the selected shipping method.

  • Standard Shipping: 4–7 business days

  • Express Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination)

Delivery delays may occur during high-volume periods.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking information may take up to 24 hours to update.

Shipping Locations

We currently ship to:

  • Domestic addresses

  • Most international locations (restrictions may apply)

Customs, Duties & Taxes (International Orders)

Customers are responsible for any customs fees, import taxes, or duties imposed by their country.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days, and we will assist you with a replacement or claim.

Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrectly entered addresses.